This “how-to” video will walk you through replacing the LCD/touchpanel assembly on the Icom IC-7300. This might apply to the IC-9700 as well.
My 7300 was purchased in January 2021. Of course, the display didn’t fail until AFTER the one year warranty period. I’ve seen other complaints of this failure online. Perhaps Icom had a bad batch of displays.
I am not affiliated in any way with radioparts.com, but I purchased the display assembly there. It was a little cheaper than buying direct from Icom.
Icom part number: 5030004052
Manufacturer part number: Raystar RFE430V-AZH-DNS (warning – this is from the sticker on the back of the module, might be just the LCD)